The Innovation Lab is a lean startup operating inside of Nordstrom.

What We Do

We move through ideas quickly, using whichever technologies make sense. Our process incorporates methodologies and practices from Design Thinking, Lean Startup, agile, and lean thinking.

How We Work

The lab is a collaborative studio space with post-its and note cards everywhere. We opt for pairing stations over cubes, and our door is always open to anyone to stop by, ask questions, or come in and collaborate.

What’s Next

We’re staffing up in 2012, and we’re currently hiring developers & creatives. Check out the Join Our Team section for job opportunities, and more about what we look for in a Lab candidate.

 

Our Process top

Design Thinking

Design Thinking provides a roadmap to creative & human-centered solutions. It challenges us to see the world through the eyes of our customers, uncover latent needs, and generate innovative solutions that are desirable, feasible and viable.

Lean Startup

Lean Startup focuses on building the right thing for our customers. It gives us a framework for delivering validated learning with tools like the build-measure-learn loop, continuous delivery, and innovation accounting.

Agile & Lean

Agile & Lean optimize our process and enable us to move quickly. Once we know what to build—agile is how we build. We pair on work, test-drive our ideas, and develop iteratively. Lean reminds us to visualize our work and reduce cycle time.

 

Case Study top


“It’s one thing to talk about ‘rapid experimentation’ and ‘validated learning’ as abstract concepts. It’s quite another to see them in action, in a real-world setting.”

- Eric Ries, Startup Lessons Learned

 

Join Our Team top


Interested in seeing other opportunities with Nordstrom ?

Now Hiring Apply Now!

The Nordstrom Innovation Lab is a new, and growing, team chartered with furthering retail technology innovation at Nordstrom to better serve customers.

We are currently looking for the following professionals:

  • Developers [ See below ]


You:

  • Thrive on challenge. When did you fail last?
  • Are curious & always learning. What are you working on right now?
  • Can deal with constant change. When were you last surprised?
  • Have mastered at least one skill of your trade but you’re not defined by it. What can you teach us? Can you wear many hats?

What we build:

  • A new product every week or two.
  • Validated learning: we build experiments, not applications. We pass the working ones on to other teams.
  • Risky projects: we expect 80% to fail.
  • High leverage: we expect that 20% that succeed to have a huge impact.
  • New & diverse technologies: web, mobile, and sometimes even infrastructure.

How we do it:

  • A modern development stack: for web apps, we use Rails, RSpec, Heroku, and cloud storage
  • Pull from Agile, Lean, Customer Development, and Lean Startup to find an edge.
  • Let you choose the tools to do your job
  • Work as a team: sit together, pair, write tests, create personas, and story map.
  • Meet after work every week and figure out how to do it better next week.


If you like how this sounds, we’d love to talk to you! Apply Now!


Skills we need now:

  • Development (Ruby, iOS, whatever…)

Skills we always need:

  • Big data
  • User Experience
  • Visual Design
  • Personalization
  • Design Thinking

Internships:

Currently, there are no internships available in the lab; we’ll post as soon as the opportunity arises!



If mind maps are your thing, here’s the mind map we created together while brainstorming about hiring:


 

Contact Us top

Email: innovationlab@nordstrom.com
Phone: +1 206.233.5281 / 8.864.5281
Address: 1302 2nd St, Suite 1132, Seattle, WA 98101


Events in 2012:

The lab will be attending/participating in the following events & conferences this year.
We encourage you to come find us and introduce yourself!